Selling today is more complex than ever.

SAP Hybris Commerce Cloud

Business Challenges
Today, organizations are looking to go to market quickly with a solution that enables them to create highly targeted, relevant and exciting customer experiences across all  touchpoints. They are looking for fully functional omni-channel commerce solutions that they can deploy in the
cloud in order to lower costs – not having to set up an extensive IT infrastructure and maintenance or train an operational team to support it – and be able to focus on their core business. Also, organizations are looking for a flexible, but at the same time highly scalable, solution that can grow with them and is able to support the highest traffic peaks without any challenge. They want subscription and licensing options that are highly flexible and tailored towards the organizations’ specific needs and growth requirements, with flexible pricing options such as pay-as-you-grow becoming more and more common in the industry. Last but not least, they’re looking for omni-channel commerce cloud solutions that are able to support their organizations’ ambitions to expand globally, and across multiple business units in a seamless, secure, and scalable way.

SAP Hybris Commerce Cloud drives digital transformation and enables you to become an omnichannel business, delivering contextual customer
experiences and unifying customer processes. We help you integrate all digital and physical customer touchpoints onto a single, robust platform – including online, mobile, point-of-sale, call center, social media and print – empowering you to deliver exceptional, seamless customer  experiences, in any industry, anywhere in the world. Our single-stack architecture ensures a fast time to innovation, drives the best total cost of ownership and offers maximum flexibility for extension and customization.
Built for B2B, B2C and B2B2C, SAP Hybris Commerce Cloud enables organizations to thrive in today’s digital economy. Our customer-centric approach to channel integration empowers you to deliver customer experiences that boost loyalty and increase sales.


Focus on Your Core Business

SAP Hybris Commerce Cloud lets you focus on your core business, while we take care of the hardware, software, IT Staff and all operations. We help you improve operational efficiency and scalability, to lower costs and maintain high availability and security. Our entire operations staff has  domain expertise in SAP Hybris, and will work to ensure that your commerce site is up and running, optimized for the best customer experience, and functioning properly 24×7. You benefit from the lower entry costs of the subscription model, and the flexibility of having payment models tailored to your specific requirements, while we maintain high availability and security of your systems. You even have the flexibility to choose among three different editions of SAP Hybris Commerce Cloud – designed to meet your unique business
needs. You can start with the SAP Hybris Commerce Cloud, Standard Edition, and then as you grow (or as requirements change), you can scale to a more feature rich edition like SAP Hybris Commerce Cloud, Professional Edition or SAP Hybris Commerce Cloud, Enterprise Edition. With SAP Hybris Commerce Cloud, SAP Hybris gives you the most simple, scalable and flexible omnichannel commerce cloud solution in the market.

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•Rapid deployment of a truly omni-channel solution that integrates all digital and physical touchpoints for a seamless customer experience
• Superior data management to ensure consistent, high-quality information across all
• Flexible, modular platform built on a modern, standards-based architecture
• Easy to extend, customize, integrate and maintain
• Pre-integrated with all of SAP Hybris solutions, as well as SAP S/4 HANA and other SAP
solution suites
• Intuitive, easy-to-use business tools
• Commerce Accelerators offer quick implementations of industry-tailored omnichannel
• Self-service portal for set-up, management and monitoring of cloud instance

• 99,9% availability SLA
• Development, staging and production
• Network routers, switching / network
infrastructure and management
• Load balancing
• High performance storage
• Highly available database with database monitoring and management
• Offsite backup services
• Multi-home Internet backbone connectivity
• Multiple monitoring dashboards

• 24×7 support contact centers
• Follow the sun support model
• Support for hosted infrastructure related
• Integrated application support with support
• Dedicated Project Manager (PM) for
onboarding and implementation phase
• Dedicated Technical Account Manager (TAM)
past go-live

• Cloud Readiness Check (included in all
Commerce Cloud editions)
• Platinum Upgrade Service (included in
Commerce Cloud, Enterprise Edition):
Annual upgrades to the latest SAP Hybris
Commerce release (not including custom
code), incl. technical upgrade analysis and
functional assessment; comprehensive
report of refactoring required for custom built

• Secure cloud application network architecture
• Firewall security
• IDS/IPS – Intrusion detection and prevention
• Log management
• File integrity management
• Two-factor authentication
VPN connectivity
• SIEM (Security Information and Event
• DDOS-Monitoring
• ITIL – Sec


SAP Hybris enables businesses to transform how they engage with customers, innovate how they do business, and simplify their technology landscape. With a comprehensive  approach to customer engagement and commerce, our solutions unlock opportunities to optimize your customers’ experience and transform your business. We help you drive relevant, contextual experiences across all of your customer touch-points in real-time, so that you can create strong  differentiation and build competitive advantage in the Digital Economy. SAP Hybris has helped some of the world’s leading organizations transform themselves in response to changing market conditions and customer expectations – delivering exceptional experiences, adding new channels, evolving their business models, and entering new markets.

Key Benefits

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